Return Policy
Any product that you purchased from Shenzhen HugeTrust Technology has a guarantee of quality and will exactly match the description on the website. Each supplier is strictly evaluated by our company, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before shipment. You can be confident about ordering from us.
All warrantees begin from the date of product received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.
12 Months Manufacturer`s Repair Warranty for defective items (excluding items damaged or misused after receipt, and problems caused by logistics). Defective items MUST BE reported and returned to us within our warranty period (and in the original packaging, if possible). WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
Do we check the products before shipment?
We have a professional QC(Quality Control) team. They check strictly all the materials from suppliers and do the strict inspection when assembling on our production lines. If one unit is defective, it will be solved according to our standard QC system. So please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller.
What should I do if the items arrived damaged?
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen. If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you have received the cargo, please take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact us immediately with your problem details and product pictures of the broken item. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate our company, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to us, then we will send out a new unit.
We will usually offer you a refund or send a replacement as soon as the problem is confirmed. Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and we will be responsible for the shipping costs of arranging reshipment.
Warranty Exemptions and Notes:
Product degradation through wear and tear, along with breakage/ damage during use, is solely the customer's responsibility and is not covered by our warranties.
If the customer has damaged/ misused the item, the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
All returns must first be authorized by our Support Team prior to return. If the customer has returned the package without prior authorization (R.M.A form), sends to the wrong address, returns an incorrect item, or submits an empty box, there will no compensation permitted in such cases.
Notes:
The shipping fee for sending the item back to us will be paid by customers except for DOA situations.
During the return shipping, the customer is responsible for any and all customs charges, excise duties or tariffs during the item return to China. In these cases we will deduct the customs fees from your authorized refund amount.
We will ship the item to the customer via Standard Shipment by default. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.